RETURNS & REFUNDS
If you have downloaded the manual within 14-days and you are not happy, then we can offer any other manual up to the same amount or offer a store credit to your eManualOnline account of the same value as your purchase.
If you haven’t downloaded the manual, then we can offer you a full refund.
Refunds will be credited to the Card or PayPal account that was used in the original transaction.
Unfortunately, we are not able to post a credit to any alternative cards or accounts.
Damaged / Defective / Incorrect Goods
Damaged, defective or incorrect goods can always happen. If this is the case, we will arrange for the goods to be collected at our expense. Simply email us at email@example.com or contact us here.
How to Request a Return or a Refund
If you would like a refund or return an item, simply email us at firstname.lastname@example.org or contact us here.
If you have selected the USB manual, there is a materials charge of £49.99 (or equivalent currency), plus the cost of shipping. To simplify shipping we have 2 standard rates. Shipping within the UK and shipping outside the UK, which are as follows:
Royal Mail 1st Class Standard – Within 1-3 working days:
£3.50 or equivalent currency.
Royal Mail Airmail Signed For – Within 5-7 working days (online tracking):
£17.50 or equivalent currency.
All USB manual orders made prior to 2:00 PM UTC are shipped the following day. However, please allow a minimum of 7 business days prior to contacting us if your goods have NOT arrived. If they have not arrived within this time period, please get in touch and we shall endeavour to arrange another ASAP.
Delivery Charge on Returning Goods
If you have purchased a download and NOT downloaded the product, then we can change it to your desired product, crediting/refunding the difference. See cancellation period above.
If you have purchased a USB Manual, and it has been sent, we can only refund the value of the product. You will not be refunded on the shipping cost back to us nor the materials charge of £49.99 (or equivalent currency) and you will have to return the item at your own expense.
Products Returned Exceeding the Cancellation Period
If you would like to return the USB Manual after the cancellation period of 14-days, then we charge a 50% restocking fee. This is the value of the USB Manual plus the materials charge of £49.99 (or equivalent currency). Returned goods, must be in fully working order and clear of defects. Damaged, defected goods will be refused a refund.